Most wheelchair companies sell you a chair and disappear. Reckless Wheelchairs treats the sale as the beginning of your relationship, not the end. Their comprehensive support system includes professional fittings, facility tours, ongoing maintenance, and digital tools that keep you connected. Here's why their support approach stands apart:
1. Professional Fittings by People Who Actually Use Wheelchairs
Reckless fittings are conducted by team members with over 100 years of combined wheelchair experience. They understand proper positioning, energy transfer, and comfort from personal experience, not just textbook knowledge. Your fitting is done by someone who knows what it feels like to live in a wheelchair.
2. Shop Tours That Show You How Your Chair is Built
You can visit the Houston facility and see exactly how your wheelchair is constructed. Watch the welding process, meet your builder, and understand the craftsmanship that goes into your mobility equipment. This transparency is impossible to get from companies that outsource manufacturing.
3. Ongoing Maintenance by the People Who Built Your Chair
When your chair needs service, you're working with the same team that originally built it. They know your specific customizations, your usage patterns, and exactly what maintenance your chair needs to keep performing at its best.
4. Online Client Portal for 24/7 Access
The digital portal gives you round-the-clock access to your chair's specifications, warranty information, and ordering history. Need replacement parts at midnight? The portal lets you order immediately without waiting for business hours.
5. Direct Communication Without Corporate Layers
Support calls go directly to the builders and technicians, not customer service reps reading from scripts. When you have questions or problems, you're talking to people who can actually solve them immediately.
6. Immediate Parts Availability
With $100,000 in parts inventory, most replacement components ship the same day if ordered early enough. No waiting weeks for basic maintenance items or being stuck with a non-functional chair while parts are backordered.
7. Support That Understands Your Real-World Usage
The support team knows that wheelchairs get dropped off curbs, bumped into doorframes, and used in ways insurance companies never imagine. Their maintenance and troubleshooting advice comes from understanding actual daily use, not theoretical scenarios.
8. Proactive Support Based on Your Chair's History
Because they built your chair and track its service history, the team can proactively suggest maintenance or upgrades based on your usage patterns and the chair's age. This prevents problems before they leave you stranded.
9. Educational Support That Empowers Users
Instead of just fixing problems, Reckless teaches you how to maintain your chair, recognize early warning signs, and make minor adjustments yourself. This knowledge keeps you mobile and independent between service visits.
10. Lifetime Relationship, Not One-Time Transaction
Reckless treats every customer as a long-term relationship. As your needs change or your chair ages, they're there to help with upgrades, modifications, or entirely new builds. You're not just buying a wheelchair—you're joining a community.
The truth is simple: comprehensive support isn't about having a call center—it's about having real people who understand wheelchairs and care about your mobility outcomes. Reckless Wheelchairs builds this support into their business model because they know that great equipment is only as good as the support behind it.
When your independence depends on your wheelchair working perfectly every day, why settle for companies that disappear after the sale?
