Refund policy
Our goal is for you to be thrilled with your purchase. But we get it, sometimes that doesn’t happen. For most items, if you aren’t happy with what you bought, you have 30 days to return it. If it’s more than 30 days since your purchase, please contact us and we will try to work something out. Unfortunately, there are some items that are not returnable - we talk about those below, so keep reading.
To be eligible for a return, the first thing you have to do is to contact us to get authorization within 30 days. Use our Return Center to get started. If you have any questions contact us support@disabilitylab.com. Don’t just ship it back. That’s not cool and not how this works. If you just ship it back without authorization, we’re not going to accept your return.
Your item must be unused, unworn, with tags (if any), and in the same condition that you got it. It must also be in the original packaging. Save the box until you’re sure. You’ll also need your receipt or proof of purchase.
We strongly recommend you inspect your purchase as soon as it arrives. If the item is defective, damaged, or if you get the wrong item, contact us immediately so we can evaluate the issue and make it right.
HERE ARE THE THINGS YOU CAN’T RETURN. Upholstery and Seating items (i.e., seat cushions, backs, slings, ears) are NOT ABLE TO BE RETURNED. We recommend reaching out to us if you have any uncertainty or questions regarding upholstery and seating before purchasing. This way, we can help ensure that you buy the right product in the appropriate size on your first attempt. Once shipped, manufacturers do not accept returns on upholstery and seating because they can’t be resold. Because of the manufacturers’ policies, we can’t take returns on upholstery and seating items, either.
If there are exceptional circumstances, please reach out to us, and we will work with the manufacturer to try to determine a return process. Restocking fees will apply, and you will be responsible for all shipping costs to and from the manufacturer for both the returned item and any replacement item. Your remaining balance will only be refunded after the manufacturer receives and acknowledges the return, and sends us the refund. Only once we receive the refund from the manufacturer will your refund be processed. This process may take several weeks, including shipping, inspection, and issuance of the refund.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable):
Once your returned item is received and inspected, we will send you an email to let you know that we have received it, and if your refund is approved or not. If it’s approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Shipping costs aren’t refunded. That includes our cost for originally shipping the item to you and if we provide a return shipping label for you to send it back - these are all deducted from your refund. It may take a few days for the credit to appear in your account.
Gifts:
If the item was marked as a gift when purchased and was shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they’ll find out about your lack of gratitude and return.
Shipping
Once approved to return your purchase, send it to: Disability Lab, 203 Burbank St., Houston TX 77076 United States.
You are responsible for paying for your own shipping costs for returning your item. If you prefer, we’re happy to create a return shipping label for you. All shipping costs are non-refundable.
If you are shipping an item over $75, we recommend you use a trackable shipping service or purchase shipping insurance. We don’t run the USPS or other shipping systems, and can’t guarantee that we will receive your returned item.
10-03-25